Being the new person in the office is tough. You’re overwhelmed with the abundance of information on those first few days. Sometimes you feel like you can’t keep up with all of the new concepts you’re learning.
Here are a few suggestions from my first couple of weeks as a new Account Manager that have helped me tremendously.
- Take notes.
- Take notes until you don’t think there’s anything left to write down. You will refer back to them…a lot! Write them out, type them up, record them; whichever route works best. You will be surprised how helpful they’ll be once you’re on your own.
- Learn the products.
- Learn the ins and outs of all of them. Start at the high level and work your way down to the nitty-gritty of each. The more you know, the better the recommendations you can provide to your clients, and the better off they’ll be. Clients will be more trusting in you if you know your stuff.
- Utilize your resources.
- Whether it be the person sitting across the office who is an expert in a certain subject, or going online and doing your own research, there are so many resources to help you come up with the answer you’re looking for or a recommendation that you need to send to your client.
- Ask questions!
- And don’t be afraid to! You will have lots. I had (and still have) lots of questions. You won’t know until you ask, and there are so many people here that are willing to help! That’s what’s so great about the culture at TargetClick—the employees are outstanding and want to see you succeed.
- Feel out your clients.
- Learn how they operate. Do they communicate best through phone or email? Are they detail oriented and like to see numbers, or would they rather hear of top-level information? Figuring out more about each of them will take time, just as building any relationship does. So sit back, learn what they’re all about, how they operate and adjust accordingly to their preferences.